Privacy Policy

Last updated: November 2025

1. Introduction

Eastwood Lodge Limited is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, contact us, or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, ensuring your personal information is handled lawfully, fairly, and transparently.

2. Who We Are

Eastwood Lodge Limited
Registered in England and Wales
Company Number: 04359911
Registered Office: 49 Eastwood Road, Goodmayes, IG3 8UT

We are a registered care home providing residential care and support for older adults in a safe, respectful, and person-centred environment.

For any queries about this Privacy Policy or how we use your data, please contact us at:
Eastwood Lodge Limited
49 Eastwood Road, Goodmayes, IG3 8UT
Telephone: 02085992983
Email: eastwoodlodge@gmail.com

3. Information We Collect

We may collect and process the following types of information:

a. Information You Provide Directly

When you contact us by phone, email, or via our website enquiry form, we may collect:

Your name, email address, and contact details
Information you include in your enquiry or correspondence

b. Information Automatically Collected

When you visit our website, we may automatically collect:

Your IP address, browser type, operating system, and referring pages
Data about how you interact with our website (pages visited, time spent, etc.)

c. Cookies

We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help our website function effectively. You can adjust your browser settings to refuse or delete cookies if you prefer (see section 7 below).

4. How We Use Your Information

We may use your personal data for the following purposes:

To respond to enquiries and provide information about our services
To manage communication with residents, families, professionals, and commissioners
To comply with regulatory and legal obligations
To maintain internal records for monitoring and auditing purposes
To improve our website, services, and communication processes

We do not use personal data for any purpose that is incompatible with the above.

5. Lawful Basis for Processing

We process your data under one or more of the following lawful bases:

Consent: where you have given us permission to contact you or process your information.
Contract: where data processing is necessary to deliver care or services.
Legal Obligation: to meet regulatory requirements (for example, the Care Quality Commission or Local Authorities).
Legitimate Interests: to operate, improve, and communicate effectively about our services.

6. Data Retention

We only keep your information for as long as it is necessary for the purposes outlined in this policy.
Once data is no longer needed, it is securely deleted or anonymised in accordance with our data retention policy.

7. Cookies and Website Tracking

Cookies help us understand how visitors use our website so we can make improvements.
We may use:

Essential cookies: necessary for site functionality
Analytics cookies: to monitor website performance and usage patterns

You can set your browser to block cookies if you prefer, though some parts of the site may not function correctly as a result.

8. Data Sharing and Security

We will never sell or rent your personal information.
We may share information only when necessary and only with:

Regulatory bodies such as the Care Quality Commission (CQC) or Local Authorities, where required by law
IT service providers who support our systems (under strict confidentiality agreements)

We have appropriate technical and organisational measures in place to protect personal data from unauthorised access, loss, misuse, or alteration.

9. Your Rights

Under the UK GDPR, you have the following rights:

To access the personal data we hold about you
To request correction of any inaccurate or incomplete data
To request erasure of your data (“right to be forgotten”) where applicable
To object to or restrict processing in certain circumstances
To withdraw consent where consent is the lawful basis for processing
To lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

10. External Links

Our website may contain links to external websites.
Please note we are not responsible for the privacy practices or content of those sites.
We encourage you to read their Privacy Policies when visiting.

11. Updates to This Policy

We may update this Privacy Policy periodically.
The latest version will always be available on our website, with the effective date shown at the top of the page.

12. Contact Details

Eastwood Lodge Limited
49 Eastwood Road, Goodmayes, IG3 8UT
Company Number: 04359911
Telephone: 02085992983
Email: eastwoodlodge@gmail.com